S&D Kids offers Free standard UPS or Fedex Ground shipping on many products shipped within the 48 contiguous United States. Some items may also be shipped by the US Postal Service at our discretion. If free shipping is offered for a specific product it will be indicated on that product's page, furthermore, if free shipping is offered as a promotion you will need to use the free shipping promotional code at checkout to receive free shipping.
Free Shipping is only available in the 48 contiguous states in the United States.
At S&D Kids, shipping and handling charges are based on the following:
You will see your shipping cost listed in the Checkout Page before you submit your order.
Estimated Delivery Dates - On Average, most in stock orders are delivered in 7-10 days. Some deliveries may take less time.
To determine the date you'll receive your order, use the following calculation:
(Availability) + (Shipping Method) = Estimated Delivery Date
Availability is defined as the processing time it takes an order to leave our warehouse.
Shipping Method is defined as Ground Delivery, Next Day Air Delivery, 2 Day Air Delivery.
Please note: there is no weekend delivery or pickup service for our 1-Day and 2-Day Delivery options.
Ground Delivery takes 3-7 business days
Selecting either 1-day or 2-day shipping is a speedy way to get your order to you; however, it doesnâ€™t mean you will receive your order in one or two days. Please keep in mind that it takes time depending upon processing time to have your order leave our warehouse.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. Please track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
S&D Kids uses two different types of shipping methods:
Regular Freight - Whenever possible we will ship smaller, lighter items via UPS. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 7 business days after it leaves our warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the shipping company.
Truck Freight - Many items are too large or too heavy to ship using Regular Freight. Truck freight is different than standard UPS, DHL, FedEx or USPS in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). Via Truck Freight you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.
Damaged Shipments- All shipments must be thoroughly inspected at time of delivery before signing for the product. The driver is required to wait while you inspect the product.
Visible Damage - If upon receipt of your package you see visible damage, or suspect concealed damage, you must carefully unpack and inspect the product before signing the bill of lading. If you determine the product is damaged, please reject the shipment. If you find the item to be in satisfactory condition, you should accept the item and make note of the visible damage on the bill of lading. Please call our customer service department at 1-888-4-SNDKIDS (1-888-476-3543) and let us know immediately. Your replacement will be shipped as soon as possible, usually within 24 hours (excluding weekends and holidays) for shipments that have been refused by the buyer.
Concealed Damage - If your item has concealed damage and you did not make a note on the bill of lading, you MUST contact our customer service department at 1-888-4-SNDKIDS (1-888-476-3543) within 24 hours (excluding weekends and holidays). Shipments that have been accepted, but have concealed damage will take longer. These shipments may require an inspection by the freight company. Replacements for these shipments will be made after the inspection has been accepted by the freight company.
Refusal of Delivery - If an order is refused NOT due to damage, but because the customer has decided that the shipment is not needed, the customer will be responsible for the shipping costs back to S&D Kids and any other costs that occur during the delivery process.
Damaged/Lost Merchandise - S&D Kids is not responsible for packages lost or damaged during the shipping process. The customer is responsible for contacting S&D Kids and we will contact the shipping carrier regarding lost or damaged packages. S&D Kids is unable to accept cancellations as a result of damaged or lost merchandise.
Defective - S&D Kids is committed to providing top quality merchandise and will work closely with our manufacturers to ensure product integrity. However, should you receive an item that is defective, please contact the appropriate manufacturer directly for all product warranties, defects and repair issues.
Incorrect Shipping Information - If a package is returned to S&D Kids due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. If a package is delivered incorrectly or lost due to incorrect shipping information, S&D Kids is not responsible.
Shipping Delays - S&D Kids is committed to fulfilling orders within the timeframe specified on product pages. However, from time to time, there may be manufacturer delays beyond our control. If you do not receive your order tracker number within the time frame specified, don't panic. Everything is probably fine and you will receive your order shortly. Since some items ship directly from our suppliers, delays in sending your tracking confirmation may occur, even though the order has shipped.
In very rare cases, an item may go out of stock after your order has been placed. If this should happen, we will contact you via email to notify you of the circumstance. Product substitutes will be offered, whenever possible. If we are unable to fulfill the order, you will promptly be refunded.